可以。当您创建支持请求时，我们可以根据您的序列号为您联系原始经销商。提交请求后，您将收到一封确认电子邮件，其中包含原始经销商的联系信息。提交技术支持、保修或维修请求。

请对经销商的服务进行评价，评价邮件将在提交后过一段时间自动发送给您。Victron Energy会密切监控授权经销商的服务质量。

您可以在VictronConnect应用或设备上找到打印在标签上的序列号。

序列号通常以\“HQ\”开头。

Victron Energy does not sell directly to customers, there is always a trained dealer involved who is also responsible for support, warranty and repairs. This also goes for customers buying from webshops such as Amazon or Ebay. Search for ‘Sold by’ on the website or check your order confirmation to find the dealer's contact information. If you are still unsure, submit a support request, which will connect you to the original dealer. Please also consider reading ‘what services can I expect’ from the various types of dealers.

We always recommend choosing a Victron Energy dealer that best matches your current and future service & support needs and specializes in the type of application (eg. marine/vehicles). Find your local dealer at ‘Where to buy’.

You can find the original dealer with your serial number through submitting a support request. The original dealer is responsible for handling support, warranty and repair cases. If for whatever reason it is impossible to work with this dealer, consider contacting a local dealer who fits your needs. Use our ‘Where to buy’ page to find a dealer that matches your criteria.

前往“保修和维修”页面查找更多信息。

新分销商、经销商、原始设备制造商或安装人员可以联系您所在地区的当地Victron销售团队，了解哪些选择最符合您的需求。

在庞大的专业经销商网络的帮助下，Victron Energy的服务遍布全球。我们努力确保始终以最好的方式为您提供建议和服务。我们所有的经销商都经过专业培训，能够根据您的具体需求来提供强大的解决方案。请注意，Victron Energy不直接向客户销售产品，由受过培训的经销商提供支持、保修和维修服务。有关更多信息和特殊情况，请参阅我们的完整常见问题解答或提交支持请求。

请对经销商的服务进行评价，评价邮件将在提交后过一段时间自动发送给您。Victron Energy会密切监控授权经销商的服务质量。